When we give a refund
- You paid in advance and then cancelled.
- We couldn't provide the journey you paid for.
- You were charged the wrong amount.
We don't charge for cancelling, so you'll get back everything you paid in advance.
How you'll get your money back
- Card or app payments go back to the card you paid with.
- Cash payments are refunded in cash or by bank transfer to the person who paid.
We'll start your refund within 2 working days of agreeing it. Card refunds can then take a few more days to show on your statement, depending on your bank.
If we can't refund the card you paid with, for example because it has expired or the account has closed, we'll make a bank transfer to the cardholder only.
Asking for a refund
Email bookings@
This policy doesn't affect your legal rights as a consumer.